How long does shipping take?
Most orders arrive within 10-20 business days. We ship from partner warehouses to keep costs low — free shipping on every order.
What payment methods do you accept?
We accept Visa, Mastercard, GCash, GrabPay, bank transfers, and cash on delivery (available in select countries).
Can I return a product?
Yes! Contact us within 30 days of delivery and we’ll arrange a refund or replacement. See our Returns page for full details.
Do your products need a hub?
No. All WiFi-enabled products connect directly to your 2.4GHz home router — no hub or bridge required.
Are your products safe?
All products meet international safety standards with over-current, over-voltage, and over-heat protection built in.
How do I contact you?
Email support@lumiden.com — we reply within 24 hours. Also available on Facebook and Instagram.